Complaints Policy We’re Here to Help

At AAA Finance Lending, we’re committed to providing a high standard of service to our clients. If you’re unhappy with any aspect of our service, we encourage you to let us know so we can work with you to resolve your concerns.

How to Make a Complaint

You can lodge a complaint with us by contacting:

AAA Finance Lending

Phone: 0403 060 972

Email: andrew@aaafinancelending.com.au

Post: 23 Montgomery Street, Bundaberg QLD, 4670.

When making a complaint, please provide your name and contact details, an outline of your concerns, any relevant supporting information, and how you would like the matter resolved.

What Happens Next?

We will acknowledge your complaint promptly, generally within 24 hours or one business day of receiving it.

We will review your concerns fairly and objectively and may contact you if we require further information.

We aim to resolve complaints as quickly as possible. Where a formal response is required, we will generally provide our response within 30 calendar days, subject to the applicable regulatory requirements and the nature of the complaint. ASIC Download

If You're Not Satisfied

If you’re not satisfied with our response, or we are unable to resolve your complaint through our internal complaints process, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).

AFCA provides consumers and small businesses with access to free and independent dispute resolution for financial complaints. AFCA

Australian Financial Complaints Authority
Phone: 1800 931 678
Website: www.afca.org.au

AAA Finance Lending AFCA Membership Number: AFCA 87382