AAA Finance Lending
Last updated: 22 October 2026
AAA Finance Lending (ACN 647 664 097, Credit Representative Number 538285) is committed to protecting the privacy and personal information of our clients, prospective clients and website visitors.
AAA Finance Lending operates as a credit representative of Custom Equity Group Pty Ltd (Australian Credit Licence 383666).
This Privacy Policy explains how we collect, use, store, disclose and manage personal information in connection with our finance broking services and website.
We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
Depending on your interactions with us and the services you request, we may collect:
Your name, residential address, email address and telephone number.
Your date of birth and identification information.
Employment and income details.
Financial information, including assets, liabilities, expenses and existing financial commitments.
Credit-related information relevant to finance applications.
Details of your finance requirements and preferences.
Correspondence, enquiries and documents provided to us.
Website usage information, including IP addresses, browser information and information submitted through online forms.
We only seek information reasonably necessary for providing our services, managing client relationships or meeting applicable legal and regulatory obligations.
We may collect personal information when you:
Submit an enquiry through our website.
Contact us by telephone, email or other communication channels.
Request information about finance products or services.
Complete an application or provide supporting documentation.
Communicate with us during the finance application process.
Where permitted or authorised, we may also obtain relevant information from lenders, credit reporting bodies, professional advisers, our credit licensee and other third parties involved in your finance application.
When you submit an enquiry through the AAA Finance Lending website, the information you provide is collected and stored within the website’s administrative system.
This may include your name, contact details, enquiry information, IP address and relevant technical information associated with your submission.
A copy of the enquiry is also sent by email to the business owner or authorised representative of AAA Finance Lending for review and follow-up.
Relevant correspondence and information may subsequently be saved to your client file to maintain accurate records of our communications and services.
Information submitted through our website is used primarily to respond to enquiries, provide requested services, maintain business records and manage client relationships.
We recommend that clients do not submit sensitive financial documents or identification information through general website enquiry forms unless specifically requested through an appropriate channel.
We may use your personal information to:
Respond to enquiries and communicate with you.
Understand your financial circumstances and finance requirements.
Identify and discuss potentially suitable finance options.
Prepare and facilitate finance applications.
Communicate with lenders and relevant service providers.
Maintain client records and correspondence.
Provide ongoing customer service and support.
Meet legal, regulatory and compliance obligations.
Improve our website, services and client experience.
Send relevant business communications or marketing where permitted by law.
We do not sell client personal information to third parties.
To provide our finance broking services, we may disclose relevant personal information to authorised third parties, including:
Banks, lenders and other finance providers.
Our Australian Credit Licence holder, Custom Equity Group Pty Ltd.
Finance aggregators and loan application processing providers.
Credit reporting bodies, where legally permitted and subject to applicable requirements.
Professional advisers, including accountants, solicitors and other authorised representatives.
Technology, website hosting, email and data storage providers.
Government agencies, regulators or other parties where required or authorised by law.
We only disclose information where reasonably necessary for our services, where you have authorised the disclosure, or where otherwise permitted or required by law.
Some third-party providers may maintain their own privacy policies governing their handling of personal information.
AAA Finance Lending takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored in website administration systems, business email accounts, electronic client files and other business recordkeeping systems.
Information submitted through our website is retained within the website’s backend and is also forwarded to the business owner or authorised representative by email.
Relevant correspondence may be incorporated into client records for ongoing administration and compliance purposes.
We use reasonable administrative and technical safeguards appropriate to the nature of the information we hold.
While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably required to provide our services, maintain accurate client records and meet applicable legal and regulatory obligations.
Information may be retained after a finance application has been completed or an enquiry has been resolved where required for compliance, recordkeeping or legitimate business purposes.
When personal information is no longer required and we are not legally obliged to retain it, we take reasonable steps to securely destroy or de-identify it.
Our website may use cookies and similar technologies to support website functionality, improve performance, understand visitor interactions and assist with marketing activities.
These technologies may collect information such as IP addresses, browser types, device information, pages visited and interactions with website content.
Where analytics or advertising services are used, information may also be processed by relevant third-party providers in accordance with their privacy practices.
You can manage or disable cookies through your browser settings, although doing so may affect some website functionality.
From time to time, AAA Finance Lending may send information about our services, finance-related updates or other relevant business communications.
We will only send electronic marketing communications where permitted by applicable Australian law.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing does not prevent us from contacting you about existing applications, client matters or other necessary service communications.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.
To make a request, please contact AAA Finance Lending using the details below.
We may need to verify your identity before providing access to personal information.
Requests will be handled in accordance with applicable privacy legislation. In certain circumstances, access may be restricted or refused where permitted by law, and we will explain the reason where required.
Some technology, hosting, communication or service providers used in connection with our business may store or process information outside Australia.
Where personal information is disclosed to overseas recipients, we will comply with applicable Australian privacy requirements.
Details of relevant overseas disclosures, including recipient locations where practicable, should be confirmed through our service provider arrangements.
If you have concerns about how AAA Finance Lending has collected, used, stored or disclosed your personal information, please contact us using the details below.
We will review your complaint and seek to resolve the matter within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Privacy complaints relating to credit-related information may also involve additional rights or complaint-handling processes under applicable legislation.
AAA Finance Lending may update this Privacy Policy periodically to reflect changes to our business operations, information-handling practices or legal requirements.
The latest version will be published on our website, together with the date of the most recent update.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact:
AAA Finance Lending
ACN: 647 664 097
Credit Representative Number: 538285
Address: 23 Montgomery Street, Bundaberg QLD 4670
Phone: 0403 060 972
Website: https://aaafinancelending.com.au
Email: andrew@aaafinancelending.com.au
